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Data & Privacy Policy

Who are Opun?

Carlisle Place Ventures Limited, trading as Opun, are referred as “Opun”, “We”, or “Us” within this Policy. The company details are listed below.

Carlisle Place Ventures Limited
Company number: 02829583
Registered address: 171 Victoria Street, London, SW1E 5NN

For legal purposes, the “Data Controller” is also Carlisle Place Ventures Limited

How do we keep your data? / How do we collect your data?

At Opun, we are committed to protecting your privacy. This policy explains how Opun collects and processes your personal data, in accordance with:

  • EU-US Privacy Shield Framework
  • General Data Protection Regulation (“GDPR”)
  • Privacy and Electronic Communications Regulations (“PECR”)
  • Any other requirements in the UK and European law

This Policy covers information about you collected and processed on this Site.

Please read this Policy carefully, so that you fully understand the reasons why we collect and/or process your personal data, and your rights in relation to this.

By continuing to use this Site and/or Services, you are agreeing to the collection and processing of your personal data according to the terms outlined in this policy.

If you have any queries or comments about this Policy, our use of your personal information or wish to unsubscribe from messages or remarketing, please get in touch by using the details found below.

What information do you voluntarily provide us?

When you visit, register, or use the Services on this Site, you may be asked to provide certain information about yourself such as:

  • your name
  • your contact details
  • your bank and/or credit/debit card details
  • information about your property and/or project
  • documents, photos and data input into this Site
  • any emails, text messages and messages sent via this Site

This is referenced in this Policy as your “Personal Information”.

What information do we automatically collect?

When you visit, register, or use the Services provided by Opun, we automatically collect certain information about yourself and your devices via Cookies and other tracking technologies such as web beacons or ‘pixels’.

A summary of the information gathered is below:

  • IP (internet protocol) address
  • your computer’s operating system
  • the browser type you are using to browse this Site
  • any referring website addresses
  • cookies which may uniquely identify your browser or account
  • the date and time when an email is opened
  • the date and time when a link in an email is clicked
  • any pages you view on this Site

This is referenced in this Policy as your “Automatic Data”.

Collectively, we refer to both “Personal Information” and “Automatic Data” as “Your Information” in this Policy.

Whilst using this Site, we assume your agreement and consent to our use of Your Information.

How will we use Your Information?

Your Information will enable us to provide you with access to all parts of this Site (in accordance with the Website Terms and Conditions) and to supply the Services and features that you have requested. We may aggregate the information to identify patterns which we can use in our marketing and to help us develop, administer, support and improve our Services and features.

We may use your Information to contact you for your views on our Services and to notify you occasionally about important changes or developments to this Site and Services. Where you have consented, we may also use Your Information to contact you with details about any other products or Services we offer that may be of interest to you.

Will we share Your Information?

We won’t share Your Information with third parties without your permission.

If we offer or supply any Services to you that is provided on our behalf by a third party, we may have to pass your Information to them in order to deliver the Service. By using this Site, you consent to us providing your Information to the third parties licensed by us to provide such Services.

How long will we keep Your Information?

We will retain Your Information for no longer than is necessary to fulfil the purposes for which the information was originally collected unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.

Where we have no ongoing legitimate business need to process Your Information, we will either delete or anonymise it.

Where do we store your information?

All data, except for the below is stored within the European Economic Area (EEA) on our secure servers. We will take all reasonable security measures to prevent unauthorised access to any personal data you provide to us, in accordance with applicable laws.

Where data is stored outside of the EEA, we will only utilise Privacy Shield compliant providers. The EU-US Privacy Shield Framework, which was set up to ensure safeguards are met on data held in non-EEA locations.

  • Google Analytics
  • Stripe
  • Dropbox
  • SendGrid
  • MailChimp
  • Amazon Servers
  • Adobe

Legal Basis and purpose for processing your personal data

We will only process Your Information where we have a legal basis to do so. The legal basis will depend on the reason or reasons we collected and need to use Your Information under EU and UK data protection laws in almost all cases the legal basis will be:

  • Because we need to use Your Information so that we can process your request or otherwise perform the contract we have with you
  • Because we have legitimate interests to use Your Information to improve our products and Services
  • Because you have consented to us using Your Information for a particular purpose

Other websites

This Site may contain links to other websites which are outside our control and aren’t covered by this Policy. If you visit other websites by clicking on a link from this Site the operators of these websites may collect information about you and use it in accordance with their own Privacy Policy, which might be different from our own.

Your rights under the General Data Protection Regulations (“GDPR”)

As per the GDPR, it is your right to request a copy of Your Information (in CSV file format). This can be requested using the details here.

You also have the right for Your Information to be updated or deleted. Again, please use the details provided here.

All requests will be completed within 28 calendar days.

Age restrictions

This Site and Services are available only to those over the age of 18. We do not knowingly solicit or collect personal information from anyone under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal data, please get in contact here.

Other restrictions

To use our Services, you must be the owner of the property where the Service is to be carried out or have the property owner’s written permission to undertake home improvement, maintenance or repair Services on the property.

How do we use cookies?

Like many sites and software, we use ‘cookies’ to enable us to personalise your visits, simplify the signing-in procedure, keep track of your preferences and to track the usage of this Site.

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of this Site and to compile statistical reports on website activity.

For further information visit or

How do we use web-beacons or ‘pixels’?

Similarly to cookies, we may add single pixel gifs, also known as web beacons or ‘pixels’ in emails sent whilst using our services. These are tiny graphic files that contain unique identifiers that enable us to recognise when email have been opened or certain links have been clicked.

These technologies record:

  • IP address
  • date and time associated with each open and click

We use this data to help improve the effectiveness of our email campaigns.

‘Do Not Track’ notifications

Some browsers allow you to automatically notify websites you visit not to track you using a “Do Not Track” signal. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online Services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser.

To find out more about “Do Not Track,” you may wish to visit

How do we use cookies to advertise?

We use Google AdWords remarketing Services to advertise on third party websites (including Google) to previous visitors to this Site. This could be in the form of an advertisement on the Google search results page or a site in the Google Display Network.

Third-party vendors, including Google, use cookie to serve ads based on someone’s past visits to this Site. Of course, any data collected will be used in accordance with this Policy and Google’s Privacy Policy.


  • The terms “you” and “your” refer to you as a user of this Site, as the context dictates;
  • The terms “we”, “us”, “our”, and “Opun” refer to Carlisle Place Ventures Limited;
  • “Services” and “Service” means any service provided by Opun
  • “this Site” means and
  • “Terms” means the Opun Terms & Conditions of Use

How to contact us

Please contact us if you have any questions about our Policy or any information we hold about you:

Email us at:
[email protected]

Call us on:
0800 048 8743

Or write to us at:
Opun, 300 Oxford Street, Marylebone, London, W1C 1DX

© 2019 Carlisle Place Ventures Ltd trading as Opun, proudly part of the John Lewis Partnership    Registration Number: 02829583    Address: 171 Victoria Street, London, SW1E 5NN    See in Google Maps